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How long is the warranty period?
How long is the warranty period?
The warranty period is 1 year. If you want to extend the warranty period, you can fill in the relevant information at this link to get an additional 6 months of warranty.
Is there an additional extended warranty service?
Is there an additional extended warranty service?
Yes, there is an additional 6-month warranty. You can fill in the relevant information at this link to get an extra 6 months warranty.
What should I do if there is a problem with the product?
What should I do if there is a problem with the product?
1.Click on this link, enter keywords, or search by category. Our after-sales issues are rare, and most problems arise from incorrect usage, so you can likely find the answers here.
2.Fill in your issue details at this link. This helps us understand your problem comprehensively and quickly, improving our service efficiency.We prioritize product quality and service, and we're the first brand to create a karaoke machine with a built-in screen. Everyone knows that electronic products with software are the most challenging, which is why the karaoke machine industry hasn't seen innovation for years. Most factories produce lower-cost products for quick profits, but our goal is to provide better, more convenient karaoke machines for consumers.We value market feedback on our products, both good and bad, especially any issues that arise. This helps us continue to improve and optimize our products. We treat every after-sales email seriously and with great attention.
What are the contact methods?
What are the contact methods?
You can contact us at support@ikarao.com. If it’s an after-sales issue, please fill in and submit the relevant information here:Amazon Product Support. This helps us quickly gather enough information to locate the problem.
How can I apply for an exchange?
How can I apply for an exchange?
Simply contact our support team at support@ikarao.com, and we will guide you through the entire process.
How can I apply for a return?
How can I apply for a return?
We understand that returns are a personal decision, so we are committed to providing one-on-one support to address any concerns you may have. To initiate a return, just contact our support team at support@ikarao.com, and we will guide you through the process.
At Ikarao, we are committed to ensuring complete customer satisfaction with every purchase. Therefore, we offer a 30-day free return policy so you can shop with confidence. If the product does not meet your expectations, you can choose to return it.
We are confident in the quality of our products and offer a satisfaction guarantee with every purchase. If, for any reason, you are not completely satisfied with your order, we will assist you with a refund. So don't hesitate, place your order now, and shop with peace of mind knowing you can easily return it if needed.